Course overview

The Evaluation: Behavioral Based Interviewing

Understand and apply the concepts of Behavioral Based Interviewing. Understand how to avoid the common pitfalls in order to properly assess each candidate.
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Key Objectives

  • Understand the four common interviews types and their purpose
  • Understand why common interview practices are poor predictors of a candidate’s success
  • Understand the documented advantages of utilizing behavioral based interviewing to thoroughly assess a candidate’s skills, attitude, competency and culture fit
  • Learn how to develop effective interview tactics to increase customer experience, decrease unwanted turnover and performance issues, and increase morale among staff
  • Learn and apply the difference between traditional and behavioral based interviewing, and how to best utilize questions that target specific behaviors
  • Understand the six steps to conducting a Behavioral Based Interview