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The Evaluation: Behavioral Based Interviewing

Understand and apply the concepts of Behavioral Based Interviewing. Understand how to avoid the common pitfalls in order to properly assess each candidate.

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Key Objectives

Understand the four common interviews types and their purpose

Understand why common interview practices are poor predictors of a candidate’s success

Understand the documented advantages of utilizing behavioral based interviewing to thoroughly assess a candidate’s skills, attitude, competency and culture fit

Learn how to develop effective interview tactics to increase customer experience, decrease unwanted turnover and performance issues, and increase morale among staff

Learn and apply the difference between traditional and behavioral based interviewing, and how to best utilize questions that target specific behaviors

Understand the six steps to conducting a Behavioral Based Interview

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