Understand and apply the concepts of Behavioral Based Interviewing. Understand how to avoid the common pitfalls in order to properly assess each candidate.
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Key Objectives
Understand the four common interviews types and their purpose
Understand why common interview practices are poor predictors of a candidate’s success
Understand the documented advantages of utilizing behavioral based interviewing to thoroughly assess a candidate’s skills, attitude, competency and culture fit
Learn how to develop effective interview tactics to increase customer experience, decrease unwanted turnover and performance issues, and increase morale among staff
Learn and apply the difference between traditional and behavioral based interviewing, and how to best utilize questions that target specific behaviors
Understand the six steps to conducting a Behavioral Based Interview
